BOIL WATER NOTICE NO LONGER IN EFFECT

Residents of Faulkey Gully MUD,

On Thursday, February 18, 2021, the Texas Commission on Environmental Quality (TCEQ) required our public water system, Faulkey Gully Municipal Utility District to issue a Boil Water Notice (BWN) to our customers.

Our system has taken the necessary corrective actions which include monitoring the disinfection levels and bacteriological quality testing of the water system. The District has provided the TCEQ with testing results which indicate that the water no longer requires boiling effective immediately

We appreciate your cooperation during this extreme winter event. Please continue to conserve water during this event.

If you have any further questions, please contact the District Operator at: (281) 367-5511

Freezing Temperatures

Freezing temperatures are expected over the coming days. To limit issues that may arise because of the inclement weather, your Water District requests that customers do the following:

  1. Turn off, isolate, and drain your irrigation system and backflow prevention device.
  2. Unhook any outdoor water hoses attached to your faucets.
  3. Wrap outdoor pipes and faucets with foam, rags, or other insulating material. To keep the insulation in place, secure it with string, wire, or tape.
  4. Install insulation or covers over outside water faucets.
  5. Open cabinet doors under your sinks to provide warm air circulation.
  6. Circulate water in your home by allowing at least on sink to drip.
  7. Keep the temperature of your home above 55 degrees.

If a leak is detected inside your home, shut off the water to the house immediately to prevent further damage.

WaterSmart System

Dear Resident,

Faulkey Gully MUD has partnered with WaterSmart Software to offer our residents a modern digital portal where you can access detailed information about your household water use. You can reach the portal on your mobile device or web browser at: faulkeygullymud.watersmart.com

To register for this free service, just enter your billing account number and email address. You can then access all of your utility data as soon as it becomes available each billing period, see how your water use compares to similar sized homes in your neighborhood, and get access to customized recommendations on how you can save water and money.

We hope you take advantage of this exciting new service and look forward to working closely with our residents to make our city more resilient, healthy, and happy!

Sincerely,

Faulkey Gully MUD

Error on Water Bills for March Usage

Dear Customer,

The water bill that you received for your March water usage had a calculation error. We have corrected the error and as a result we had to adjust your bill. Customers on auto payment will not be affected.

We apologize for the inconvenience.

Please contact our office at: 281-367-5511 if you have any questions.

Municipal Operations & Consulting, Inc., District Operator